Refund policy

At AnaVibe.store, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only in the following cases:

  • The product received is damaged

  • The product is defective

  • The wrong item was delivered

To be eligible for a return:

  • The request must be made within 3 days of delivery

  • The product must be unused, unopened, and in its original packaging

  • Proof (clear images or video) may be required for verification

Due to hygiene and safety reasons, makeup and beauty products are not eligible for return if opened or used.

 Refunds

  • Once your return request is approved, the refund will be processed accordingly.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as agreed.

  • Shipping charges (if any) are non-refundable unless the issue was caused by us.

Refund processing time:

  • Approved refunds may take 5–10 working days to process.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened makeup products

  • Items damaged due to misuse

  • Sale or discounted items (unless damaged or incorrect)

 Order Issues & Support

If you experience any issue with your order, please contact us within 3 days of delivery.

Email: buildwithanam@gmail.com
 WhatsApp:03116723174

Our support team will review your request and guide you through the next steps.

🔒 Policy Updates

AnaVibe.store reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.